Privacy Policy

Data Controller

For the purposes of GDPR, the data controller is:

If you have any questions about this policy or how we handle your data, please contact us at the email address above.

Information We Collect

Legal Basis for Processing Your Data

We only process your personal data when we have a valid legal basis to do so under GDPR.

• Consent: For our pre-launch activities, we rely on your consent (Article 6(1)(a) of GDPR) to collect your email address and send you marketing communications. You can withdraw your consent at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• Performance of a Contract: When our platform launches, we will process your data because it is necessary for the performance of a contract with you (Article 6(1)(b) of GDPR). This includes creating your account, facilitating bookings, and processing payments.
• Legitimate Interests: We may process your data for our legitimate interests (Article 6(1)(f) of GDPR), such as improving our services, preventing fraud, and for administrative purposes, provided these interests are not overridden by your rights and interests.

How We Use Your Information

Your data is used for the following purposes:

• To provide pre-launch updates: To send you information about our launch and early access offers.
• To provide our services: To operate the ValetZone marketplace, facilitate bookings, and connect customers with providers.
• To process payments: To handle transactions for valeting services.
• To communicate with you: To respond to your inquiries, send booking confirmations, and provide customer support.
• To improve our platform: To analyze usage and feedback to enhance the user experience.
• To ensure security: To protect our platform and users from fraud and abuse.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes for which it was collected.

• Pre-launch Data: If you provide your email for early access, we will retain it until our platform launches and we have sent you the relevant notifications. If you do not create an account with us after launch, we will securely delete your email address within a reasonable period.
• Account Data: We will retain your account data for as long as you have an active account with us. If you close your account, we will delete your data in accordance with our data retention policies, subject to any legal or regulatory obligations to retain it for a longer period (e.g., for tax and accounting purposes).

Data Sharing and Transfers

We do not sell your personal data. We may share your information with trusted third parties who help us operate our platform, including:

• Payment Processors: To securely handle payments (e.g., Stripe).
• Cloud Hosting Providers: To host our platform and store data securely.
• Email and Communication Providers: To send you emails and notifications (e.g., Mailjet).
• Analytics Providers: To help us understand and improve our service.

We will also share information between customers and providers as necessary to facilitate a booking.

Some of these third parties may be located outside the European Economic Area (EEA). In such cases, we ensure that your data is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

• The right to be informed: To know how we are processing your data.
• The right of access: To request a copy of the data we hold about you.
• The right to rectification: To have inaccurate data corrected.
• The right to erasure (the "right to be forgotten"): To have your data deleted in certain circumstances.
• The right to restrict processing: To limit how we use your data.
• The right to data portability: To receive your data in a structured, machine-readable format.
• The right to object: To object to the processing of your data, particularly for direct marketing.
• Rights in relation to automated decision-making and profiling.

To exercise any of these rights, please contact us at privacy@valetzone.ie. We will respond to your request within one month.

Cookie Policy

Our website uses cookies to enhance functionality and improve your experience. Cookies are small text files stored on your device. We use essential cookies for the site to function and may use analytics cookies to understand user behaviour. During your first visit, you will be asked for consent to use non-essential cookies. A detailed cookie policy will be available on our platform at launch.

Security

We take the security of your data very seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, by email. We encourage you to review this policy periodically.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us at privacy@valetzone.ie.

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC).